Highlands College

Summary of Responsibilities:

The ERP (Enterprise Resource Planning) Specialist will play a key role in ensuring the successful operation, optimization, and continuous improvement of the ERP systems to support operational objectives. ERP Systems within this role are defined as Anthology Student, Anthology Reach/Succeed/Apply, Blackboard Learn LMS, Anthology Engage, and Anthology Portfolio, along with all supporting processes and integrations.

Specific Duties and Responsibilities:

Essential Duties and Responsibilities

  • System Configuration and Customization:
    • Configure and customize ERP Systems to meet the organization’s unique requirements and business processes.
    • Collaborate with stakeholders to understand their needs and translate them into system configurations and workflows.
  • User Support and Training:
    • Provide technical support and troubleshooting assistance to ERP system users, addressing issues and inquiries in a timely manner.
    • Develop and deliver training programs and materials to educate end-users on system functionality and best practices.
  • Data Management and Reporting:
    • Manage ERP system data, ensuring accuracy, integrity, and security.
    • Create and maintain custom reports, dashboard, and analytics to provide insights into business performance and trends.
  • System Maintenance and Upgrades:
    • Monitors the ERP system for performance issues, bugs, and opportunities for optimization.
    • Coordinate system upgrades, patches, and enhancements in collaboration with vendors, IT, and HC teams.
  • Process Improvement and Documentation:
    • Identify opportunities for process improvement within the ERP systems, streamlining workflows, and enhancing efficiency.
    • Document system configurations, processes, and procedures to ensure transfer and compliance with best practices.

Non-Essential Job Functions

  • Participate in ministry at Church of the Highlands and Highlands College by leading small groups.
  • Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.

Leadership Requirements

  • Provide leadership to and function as a Team Lead to the Program Management Office Support Coordinator.
  • Lead and develop the Program Management Office Support Coordinator to effectively reach set goals.
  • Oversee students and interns occasionally.
  • Influences others using rational arguments. Identifies basis for compromise and reaches an agreement.
  • Conveys accurate information effectively using the most appropriate methods to reflect the audience's needs and ensure mutual understanding.
  • Sets clear and challenging objectives, inspiring and encouraging high performance in teams and individuals.
  • Reviews progress achieved, publicly and privately recognizing achievement.
  • Anticipates the possible demands and outcomes of a particular task or situation – plans and prioritizes appropriately.

Qualifications

Personal Characteristics

  • Demonstrates a genuine interest in supporting others, coaching, and training to improve performance.
  • Encourages the contribution of others and takes their views into account.
  • Highly focused, self-started with an elevated level of energy and positive outlook.
  • Ability to remain resilient under pressure and effectively adapt to multiple demands, ambiguity, and rapid change

Essential Traits

  • Analytical Skills
  • Attention to Detail
  • Problem-Solving Skills
  • Adaptability
  • Communication Skills
  • Customer Focus
  • Team Collaboration
  • Organization Skills
  • Continuous Learning
  • Integrity

Abilities and Skills

  • Ability to analyze complex data and processes within the ERP system to identify issues and opportunities for improvement.
  • Strong focus on accuracy and precision when configuring the ERP systems and managing data to ensure integrity and reliability.
  • Capacity to troubleshoot technical issues and devise effective solutions to resolve them promptly.
  • Willingness to adapt to evolving technologies, business requirements, and industry trends, ensuring the ERP system remains aligned with organizational needs.
  • Clear and effective communication with stakeholders at all levels of the organization, translating technical concepts into understandable terms and fostering collaboration.
  • Dedication to meeting the needs of ERP system users and stakeholders, providing exceptional support, trainings, and guidance to optimize their experience and productivity.
  • Ability to work collaboratively with cross-functional teams, including IT professionals, business analysts, and end-users, to achieve common goals.
  • Strong organizational skills to manage multiple tasks, prioritize workload effectively, and meet deadlines in a fast-paced environment.
  • Commitment to continuous learning and professional development to stay abreast of ERP system updates, new features, and best practices in the field.
  • Demonstration of ethical behavior, integrity, and professionalism in handling sensitive data and information within the ERP system.

Knowledge

  • ERP System Experience
  • Implementation Experience
  • System Administration
  • Technical Skills
  • Troubleshooting and Support
  • Data Management
  • Business Process Knowledge
  • Project Management
  • Change Management
  • Regulatory Compliance

Education

  • High School Diploma Required
  • Some Post-Secondary Coursework Required
  • Bachelor’s Degree in any of the Following Areas Preferred:
    • Information Technology (IT)
    • Computer Science
    • Business Information Systems
    • Management Information Systems (MIS)

Experience

  • Minimum of Two Years of Experience in Technology System Management Required
  • Team Leadership Experience Preferred

Extent of Public Contact:

  • High Degree of Contact with Internal Stakeholders and Students
  • High Degree of Contact with Service Providers and Vendors
  • Minimal Contact with the General Public

Physical Demands:

  • Physical duties are minimal

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