Summary of Responsibilities:
The Student Account Coordinator plays a pivotal role in the Highlands College accounting department, managing student financial accounts with a focus on accuracy, effective communication, and upholding policies. The Coordinator will interact with students, families, donors, and the Highlands College team to address questions related to student accounts and develop a financial coaching program for our students. This role requires high personal stewardship, emphasizing ethical behavior, excellent financial management, and a commitment to serving the needs of students and their families with integrity and compassion.
Specific Duties and Responsibilities:
Account Management:
- Maintain accurate records of student accounts, including tuition and fees, payments, scholarships, and financial aid
- Monitor and track outstanding balances and review with Manager weekly
- Coordinate communication with students regarding invoicing, payment plan options, and payment deadlines
- Prepare and submit reports on student billing and housing, payment trends, and outstanding balances for management review
- Assist in implementing a new student information system for student account processes
Student Support:
- Serve as the primary point of contact for inquiries related to student billing, payments, and account discrepancies.
- Managing and resourcing all questions received by Highlands College related to Student Accounts
- Lead financial coaching program for students identified as at-risk or needing budget coaching
- Provide one-on-one or group coaching for students
- Assist students in creating and maintaining budgeting skills, financial goal setting, building credit, debt repayment, and savings
- Help students navigate placement with a financial mindset
Other Duties
- Be actively engaged in ministry at Church of the Highlands and Highlands College by leading small groups
- Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle
Qualifications
Personal Characteristics
- Basic financial and accounting knowledge
- Strong organizational skills
- Detail-oriented to ensure accuracy in Student Accounts
- Excellent interpersonal, written, and verbal communication skills.
- Proficient in customer-friendly communications and timely responsiveness
- Ability to work independently and as a productive team member
- Highly focused, self-starter with an elevated level of energy and positive outlook
- Dedicated to helping students reach their financial goals and budget well
- Ability to remain resilient under pressure and effectively adapt to change
Education
- An associate degree or higher is preferred
Experience
- Experience with Excel is required; all Microsoft 365 platforms are preferred
- Experience with student information systems and customer relationship management systems is preferred
- Have experience working with budgeting, financial goal-setting, building credit, debt repayment, and savings
Extent of Public Contact:
- High
Physical Demands
- Moderate exposure to physical risk